Frequently Asked Questions

Q: I want to add a wireless router in my house for my laptop. Do I need to contact Frontier?
A: YES! When you add a router, your configuration changes significantly, and if you don't let us know you have added one, your internet connection may not work properly.

Q: What is 'wireless broadband'
A: In general, broadband refers to telecommunication in which a wide band of frequencies are available to transmit information. Because a wide band of frequencies are available, information can be multiplexed and sent on many different frequencies or channels within the band concurrently, allowing more information to be transmitted in a given amount of time (much as more lanes on a highway allow more cars to travel on it at the same time). 'Wireless' is the method of signal delivery. Our coverage area is bound by line of site, not hardwired city blocks such as cable or DSL.

Q: What kind of speed can I expect?
A: We have tiered pricing based on your needs. Our basic speed is 1.5mbps. Dialup speeds range anywhere from 28.8 kbps to 56kbps (for information on what 'bps' is see the FAQ describing 'bps'). So, as one could see, it is many times faster than dialup.

Q:  Why does the speed test show me getting 1536kbps but my browser shows me to be downloading at 192kb/s ?
A: Speed on the internet is measured in bits per second.  Your browser is reporting bytes per second. It takes 8 bits to make a byte so in order to convert from bits to bytes you divide by 8.
1536 / 8 = 192

Q: I have a new laptop and when I try to connect to my network it is asking for a security key
A: Unfortuantely we do not keep a record of the security key for your network's wireless connection, even if one of our technicians set it up for you. These keys are stored in your wireless router and are easy to locate if you know how to login to your router. If you have atleast one computer that is able to access the internet through your router, such a desktop that is plugged in with a network cable, you can use it to login and find the key. Refer to your router's documentation for instructions on logging into a router.